About
Irina Moon is a user- and product-focused professional with experience across SaaS, mobility, and cultural industries.
Barcelona · Open to opportunities · 4+ years experience · ES · CA · EN · FR
Focus
Background
At AirFi, I managed international airline accounts, supported technical onboarding, and coordinated cross-functional projects with Product and Engineering.
At YEGO, I launched the French support market and was promoted to Claims Manager — building the claims process from scratch, managing insurer relationships, and optimising fraud detection.
I thrive at the intersection of customer success, project delivery, and process improvement — aligning stakeholders and delivering initiatives that make a measurable impact.
Skills
Core
- Stakeholder alignment
- Cross-functional coordination
- Customer onboarding
Growing
- Discovery & user research
- Roadmap & prioritisation
Languages
Spanish · Catalan · English · French
Interests
- Product discovery and customer evidence
- Onboarding and time-to-value
- Process design and documentation
- Collaboration across CS, Product, and Engineering